Refund, Return, Exchange, and Cancellation Policy

1. Made-to-order products

Our products are made specifically after an order is placed and are produced and shipped through third-party print and fulfillment partners.

Because we do not maintain an inventory of pre-produced merchandise, all non-defective products are final sale to the fullest extent permitted by applicable law.

We do not accept returns, exchanges, or refund requests based solely on:

• A change of mind or buyer’s remorse
• Selecting the wrong size, color, product, or quantity
• Personal preference regarding fit, style, or color
• Failure to review the product description or size guide
• Minor differences between on-screen colors and the physical product
• Normal minor variations associated with print-on-demand production

Please review all product details, size guides, colors, quantities, and shipping information before placing your order.

2. Order changes and cancellations

Contact us as soon as possible at support@touchsumgrass.com if you need to request an order change or cancellation.

A request to change or cancel an order is not guaranteed. Orders may enter production shortly after being placed. Once production has begun, we may be unable to cancel the order or change its size, color, design, shipping address, or other details.

If we successfully cancel an order before production begins, we will issue a full refund to the original payment method.

This cancellation restriction does not limit any right you may have to cancel an order because we are unable to ship within a legally required or expressly promised timeframe.

3. Damaged, defective, misprinted, or incorrect products

Contact us within 30 days after delivery if your product:

• Arrives damaged
• Contains a manufacturing defect
• Is materially misprinted
• Is materially different from the product ordered
• Is the wrong product, size, or color due to an error by us or our fulfillment partner

Your request should include:

• Your order number
• A description of the problem
• Clear photographs showing the entire product and the issue
• A photograph of the shipping label or packaging, when requested
• Photographs or video showing all affected items if multiple products have the same issue

We may request additional information reasonably necessary to verify the claim.

If we confirm that the product is damaged, defective, materially misprinted, or incorrect, we will provide an appropriate remedy at no additional cost to you. Depending on the circumstances, the remedy may include:

• A replacement product
• A full refund for the affected product
• A partial refund when only part of an order is affected
• Another remedy required by applicable law

Do not return a product unless we provide written return instructions. In most cases, a damaged or defective product will not need to be returned.

Do not send products to Printify, a print provider, or the return address shown on the original shipping label unless we specifically instruct you to do so.

4. Printing and color variations

Products may be printed using direct-to-garment or similar print-on-demand processes. Minor variations in print placement, color, texture, ink coverage, garment dimensions, or appearance may occur between products.

Small production variations that do not materially affect the product’s appearance, use, quality, or conformity with its description are not automatically considered defects. We will review each reported issue individually.

A materially crooked, incomplete, damaged, incorrect, or visibly defective print may qualify for a replacement or refund.

5. Size and fit

Customers are responsible for selecting the correct size using the size guide provided on the applicable product page.

A product that fits differently than expected is not considered defective when the product is correctly labeled and materially conforms to the published size information.

If you receive a size different from the size ordered, or if the product is materially inconsistent with its published measurements, contact us under Section 3.

6. Lost, delayed, or undelivered orders

Contact us at support@touchsumgrass.com if your order has not arrived by the estimated delivery date.

Reports concerning potentially lost shipments should be submitted promptly and no later than 30 days after the estimated delivery date.

We may ask you to:

• Confirm the complete shipping address
• Check with household members, neighbors, building management, or a mailroom
• Contact the carrier or local post office
• Allow a reasonable period for the carrier to complete its investigation

If we determine that an order was lost in transit through no fault of the customer, we may provide a replacement or refund.

An order marked as delivered by the carrier is not automatically considered lost. We will review the tracking information and circumstances, but replacement or refund eligibility is not guaranteed when the carrier confirms delivery to the address supplied at checkout.

If we cannot ship within the timeframe stated at the time of purchase, we will provide any delay notice, cancellation opportunity, or refund required by applicable law.

7. Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you discover an address error. Address changes are not guaranteed after an order enters production or shipment preparation.

If an order is lost, returned, or undeliverable because the customer supplied an incorrect or incomplete address, failed to claim the package, refused delivery, or failed to comply with a carrier’s delivery requirements:

• A free replacement or full refund is not guaranteed
• Additional production or shipping charges may apply
• Any refund may be reduced by costs already incurred, to the extent permitted by law

We will review the circumstances and inform you of the available options.

8. Unauthorized returns

Contact us before returning any product.

Products returned without prior authorization or sent to an unauthorized address may be refused, lost, destroyed, or returned to the sender. We are not responsible for products sent to Printify, a print provider, or an address that we did not provide as an approved return address.

When a return is authorized or legally required, we will provide the applicable return address and instructions.

9. Refund processing

Approved refunds will be initiated to the original payment method used for the purchase unless another method is required by law.

We ordinarily initiate approved refunds within five business days after approval. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Refunds for an affected product will include the amount paid for that product and applicable taxes. Original standard shipping charges will be refunded when the entire order is canceled, undelivered, defective, or incorrect and a shipping refund is required by applicable law.

Premium or expedited shipping charges are not refundable beyond the cost of standard shipping unless the premium service was not provided or applicable law requires otherwise.

10. Refused delivery and return-to-sender packages

Refusing delivery does not automatically qualify an order for a refund.

If a package is returned to sender, contact us. We will review why the delivery failed and determine whether the order can be reshipped, replaced, partially refunded, or refunded as required by applicable law.

Additional shipping or production charges may apply when the failed delivery resulted from an incorrect address, an unclaimed package, refusal of delivery, or another circumstance within the customer’s control.

11. Promotions and discounted products

Products purchased with a discount code or during a promotion remain subject to this policy.

A discounted price does not eliminate your rights regarding damaged, defective, incorrect, or nonconforming products.

12. Mandatory consumer rights

Nothing in this policy excludes, restricts, or waives any warranty, remedy, consumer-protection right, or other legal right that cannot lawfully be excluded or waived.

Where applicable law provides rights that conflict with this policy, applicable law will control.

13. Contact information

To request assistance, report an order issue, or request a cancellation, contact:

Touch Sum Grass
Operated by Wituk Works LLC
Email: support@touchsumgrass.com
Customer-service mailing address: Customer-service mailing address available on request and published in full before launch.

Please include your order number in all correspondence.